Refund policy

Calmorae - Return & Refund Policy

Last updated: 05/15/2026

At Calmorae, we strive to provide high-quality home and wellness products and ensure a positive shopping experience. If you are not fully satisfied with your purchase, we offer a clear and fair return policy outlined below.

1. Return Window

Customers may request a return within 3-7 days of the delivery date.
To be eligible, items must be returned in their original box, unopened, and in unused condition.

Any product that has been opened, used, or removed from its original packaging is not eligible for return, unless it arrived damaged (see Section 3).

2. Condition Requirements

To qualify for a return:

  • The product must be unused
  • The product must be in the original, unopened packaging
  • All accessories, manuals, and components must be intact
  • The item must be free from signs of wear, use, or tampering

Calmorae reserves the right to deny any return that does not meet these conditions.

3. Damaged or Defective Items

If your order arrives damaged or defective, we will replace the item or issue a refund at no cost to you.

To process a damaged-item claim:

  • You must contact us within 48 hours of delivery
  • You must include clear photos or videos of the damage or defect
  • Send your claim to info.calmorae@gmail.com with your order number

Items reported after 48 hours may not be eligible for reimbursement.

4. Return Shipping Costs

  • Calmorae covers return shipping only for items that arrive damaged or defective.
  • For all other return reasons (change of mind, incorrect order, etc.), the customer is responsible for return shipping costs.
  • International customers (outside Canada & USA) must pay return shipping for all returns unless the item is defective (see Section 10).

5. Refund Options

Eligible customers may choose between:

  • Refund to the original payment method, or
  • Store credit

Refunds are processed after we receive and inspect the returned item.
Please allow 5-10 business days for the refund to appear on your statement.

6. Non-Returnable & Non-Refundable Items

For safety and quality control reasons, the following items cannot be returned once opened or removed from their original packaging:

  • Sale or clearance items
  • Customized, personalized, or special-order items
  • Hygienic items (e.g., diffusers, wellness devices) once opened
  • Electronic devices and accessories once used
  • Any item that has been opened, used, or tampered with

Exception:
If the item arrived damaged, it may still be eligible for replacement or refund (see Section 3).

7. Restocking Fees

Calmorae does not charge any restocking fees, regardless of the return reason.

8. Shipping Delays

Calmorae is not responsible for shipping delays caused by the carrier (e.g., Canada Post, USPS, UPS, DHL, FedEx).

We do not offer refunds for:

  • Extended carrier delays
  • Weather-related delays
  • Customs processing delays
  • Packages marked “In Transit,” “Delayed,” or “Out for Delivery”

Refunds may only be considered if the carrier has officially lost the package.

9. Wrong Address Policy

If a customer enters an incorrect or incomplete shipping address:

  • The customer is responsible for any lost package on orders under $100
  • Calmorae cannot refund or replace orders delivered to an incorrect address provided by the customer
  • If the package is returned to us, we will contact you. You may choose to:
    • Pay for reshipping, or
    • Receive store credit (minus shipping costs)

Please double-check your address before completing checkout.

10. International Returns

Calmorae accepts returns from international customers; however:

  • Customers must pay all return shipping costs, unless the item arrived damaged or defective
  • Customs or import fees are non-refundable
  • Refunds will be issued only after the returned item is received and inspected

11. How to Start a Return

To begin a return, please email us at:

📧 info.calmorae@gmail.com
Include:

  • Your full name
  • Order number
  • Reason for return
  • Photos (if applicable)

A team member will respond within 24–48 hours with return instructions.