Shipping policy
Calmorae - Shipping Policy
Last updated: 05/15/2026
At Calmorae, we aim to make your shopping experience smooth, reliable, and transparent. Please review our shipping guidelines below.
1. Order Processing Times
All orders are processed within:
- 1–3 business days
- Orders placed on weekends or holidays will be processed the next business day
During high-volume periods (sales, holidays), processing may take slightly longer, but we always prioritize fast handling.
2. Estimated Delivery Times
Calmorae partners with trusted, high-quality fulfillment centers worldwide to ensure smooth and efficient delivery.
Estimated Delivery Windows
| Region | Estimated Delivery Time |
|---|---|
| Canada & USA | 6–15 business days |
| United Kingdom | 7–15 business days |
| Europe | 7–20 business days |
| Australia & New Zealand | 7–18 business days |
| International (Other regions) | 10–25 business days |
Please Note:
These are average estimates. Actual delivery times may vary due to customs processing, carrier delays, weather conditions, or high-demand periods.
3. Tracking Your Order
Once your order is shipped, you will automatically receive a tracking number via email.
- Tracking may take 2-5 business days to update after dispatch
- Some carriers may show limited tracking depending on destination country
- If you do not see tracking updates after 5 days, contact us at info.calmorae@gmail.com
4. Shipping Delays
Calmorae is not responsible for delays caused by carriers, customs, weather conditions, or unforeseen circumstances.
Delays do not qualify for refunds.
However, if your package is lost by the carrier, we will assist in filing a claim and offer a solution.
5. Wrong Address Disclaimer
Customers are responsible for entering correct shipping details at checkout.
For orders under $100:
- Calmorae is not responsible for packages delivered to the wrong address provided by the customer
- No refunds or replacements will be issued for address errors made by the customer
If the package is returned to us due to an incorrect address, you may choose to:
- Pay for reshipping, or
- Receive store credit minus shipping costs
6. Customs, Duties & Taxes
International orders may be subject to import duties or customs fees depending on your country’s regulations.
- These fees are not included in product prices
- Customers are responsible for all customs and import charges
- Calmorae is not responsible for delays caused by customs inspections
7. Multiple Packages
If your order contains multiple items, they may be shipped in separate packages to ensure faster delivery.
Each package will have its own tracking number.
8. Lost or Stolen Packages
Calmorae is not liable for:
- Packages marked “Delivered” by the carrier
- Packages stolen from mailboxes, doorsteps, or pickup locations
We recommend contacting the carrier directly for assistance.
If the carrier confirms a lost package, we will review on a case-by-case basis.
9. Shipping Countries
We currently ship to:
- Canada
- United States
- United Kingdom
- Europe
- Australia
- New Zealand
- Most international regions
If your country is unavailable at checkout, contact us, we may still be able to ship to you.
10. Contact Information
For any shipping-related questions, email us at: info.calmorae@gmail.com
We’re here to help!